Patient Access
Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 5 ways:
- Via an Online form
You can order your repeat prescriptions via an online form - In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need. - Via PatientAccess
- Via the NHS App Online
- Via Email
Please email wolccg.primroselanesurgery@nhs.net - Via post
Please include SAE
Non-urgent advice:
Repeat prescriptions are available for collection within 48 hours of requesting them except on weekends, bank & local holidays. If not received after 48 hours, or any other queries with your prescription, please telephone the surgery.
The Practice does not wish to offend patients, so please do not ask Receptionists for names of medications or expect them to find your medication on computer system – they are not clinicians. You should have the name of all medications issued as repeat prescriptions – if you are not sure, then please contact your Pharmacy who will be happy to assist you. Patients should bring all names of medications with them prior to ordering.
Collecting your Prescription
All prescriptions will be sent to your nominated pharmacy.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery in two ways.
- Phone our pharmacist after 10am on 01902 731583
- Fill in an online form
Medication Reviews
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.
You can do this in three ways.
- Use an online form.
- Phone us Monday, Tuesday, Thursday, Friday 8:00 am – 6:30 pm; Wednesday 8:00 am – 1:00 pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 10am.
Prescriptions Charges and Exemptions
Find out more about prescription charges on nhs.uk.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.