Appointments

By Telephone:

Appointments with either doctor or nurse or access to any of the staff mentioned above can be arranged by phoning our friendly receptionist staff on 01902 731583. 

On-line access:

Patients can now book appointments with either doctor/Nurse online by obtaining their PIN number and documents from reception.

Community midwife visits the practice regularly. There are also several other services such as a district nurse, health visitor & a dentist available in the adjoining health centre.

 CHANGE OF WORKING DUE TO COVID

Staff will take triage details i.e. ask what is wrong with you and how long it has been going on. If you have tried any medication, what medication, how long been taking. If the problem is a 'minor ailment' as advised by CCG you will be directed to your local chemist who has license to treat minor illness. If not a minor ailment you will be asked what you want/expect from the triage i.e. do you want a prescription, or advice? If you are requesting an appointment, the problem will be passed to GP to assess whether a face to face is necessary. If you need to be seen, you will need to be available immediately and will be asked how long it will take you to arrive at surgery. Appointments are on same day as requesting, not in advance. As the phones are extremely busy during these difficult times, it may be advisable to attend surgery in person.

Home Visits

If possible please try to telephone reception before 10:00 am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.